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TownePlace Suites Kalamazoo

5683 S. 9th Street

Kalamazoo, MI 49009

Telephone (269) 353-1500

Front Desk Team Member

TownePlace Suites Kalamazoo
Kalamazoo, MI

Part Time

Posted February 14, 2018

We are looking for a customer service superstar!

Front Desk Team Member

At the Towneplace Suites by Marriott Kalamazoo Michigan we are all about taking care of people. 

Taking care of our guests and our other team members is # 1 priority.

We are looking for a customer service superstar to add to the team!

Job description

Front desk team members are responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner.  You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.  The front desk is the main hub of the hotel and responsible in assisting in all areas of the hotel operation.

Job requirements

  • Receives shift instructions and drawer from Manager and reviews Front Desk Log.
  • Counts and verifies bills and coins in drawer.
  • Generates current house status and pre-registration report.
  • Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
  • Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
  • Verifies guest history information, issues guest room key, and answers guest inquiries.
  • Answers switchboard promptly, relaying calls and recording messages.
  • Receives and sorts incoming mail and prepares outgoing mail.
  • Pre-blocks and pre-registers groups or tours as assigned.
  • Receives documents and places wake-up calls.
  • Post any and all incidental charges to guest folios.
  • Checks out guests, finalizes folio, collects payment, and obtains guest room key.
  • Resolves customer complaints, recording specific complaint information.
  • Maintains and cleans immediate work area.
  • Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
  • Records significant information to Front Desk Log.
  • Performs other duties as needed or assigned.
  • Maintains compliance with company policies, practices, procedures and safety standards.
  • Inspects all conference rooms and common areas each day to ensure security standards are met.
  • Reports in proper uniform, which is cleaned and pressed.
  • To be familiar with local competition and rates
  • To attend and participate in staff meetings.
  • To handle all incoming reservations and record properly.
  • To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
  • To handle inquiries, both phone and in person, giving property tours when at all possible.
  • To perform daily, area hotel availability checks.
  • Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
  • Other duties as requested.

The ideal candidate for this position

  • Quick learner and good with computers
  • Love to interact with people
  • Positive, hardworking, and reliable
  • Must be able to be on your feet and moving around for 8 hour shifts.
  • Excited about learning and growing

TownePlace Suites Kalamazoo

80 Room Hotel

Our Hotel

Whether visiting for a few days or a few months, the TownePlace Suites Kalamazoo welcomes you to real living. We're located near I-94 and the 131 Interchange and just minutes from downtown, the airport, college campuses, businesses and local attractions. Each studio and one-bedroom suite surrounds you with luxurious bedding, a fully equipped kitchen, dedicated work space, and complimentary High Speed Internet. Our extended-stay hotel offers conveniences including guest laundry and housekeeping services, depending on length of stay. Each morning, enjoy a complimentary continental breakfast and swim laps in our heated indoor pool. And any time of the day, visit our 24-hour business center, well-equipped fitness center, and market for snacks, light meals and beverages. When looking for an extended-stay hotel, the TownePlace Suites Kalamazoo offers comfort, convenience, location and exceptional service.