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Hampton Inn & Suites Kalamazoo-Oshtemo

5059 South 9th Street

Kalamazoo, MI 49009

Telephone (269) 372-1010

Front Desk Agent

Hampton Inn & Suites Kalamazoo-Oshtemo
Kalamazoo, MI

Posted May 14, 2018

Help make each guest stay a great stay! Be part of our service team! WE OFFER CAREER ADVANCEMENT OPPORTUNITIES AND AN INCREASE POTENTIAL OF UP TO $1.00 AFTER ONE YEAR OF EMPLOYMENT

Front Desk Agent

Looking For:

  • A full time front desk agent
  • Someone with a flexible schedule who can work weekends and 3pm-11pm shifts and 7am - 3pm shifts
  • Someone who is dedicated to excellent customer service and has an outgoing personality

Requirements

  • Must be able to work weekends and nights
  • Must have open availability
  • High school graduate or equivalent.
  • Two years experience in a service industry, preferably in the hospitality industry.
  • Excellent oral and communication skills.
  • Computer literate.
  • Pleasant telephone demeanor.
  • Positive attitude

Responsibilities for this Position

  • Welcomes guests, solves minor problems, and ensures guests have a great stay.
  • Enters data into computer, including some minor accounting functions.
  • Establishes and secures proper guest credit.
  • Handles any billing questions and inquiries.
  • Solves guest-related problems within scope of authority.
  • Enters wake-up call requests into PBX system.
  • Generates reports for Front Desk, Engineering, and Housekeeping.
  • Performs all accounting duties including posting charges, account settlements, and shift closing.
  • Answers phones and relays messages to guests as well as other conference center associates.

Requirements:

  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Must be able to converse in basic English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations.
  • Computer experience strongly desired.
  • An energetic personality.

Hampton Inn & Suites Kalamazoo-Oshtemo

78 Room Hotel

Visit the Air Zoo and Michigan wineries in Kalamazoo.

Hampton Inn & Suites, Kalamazoo-Oshtemo is conveniently located just minutes from the historic downtown area and Michigan wineries and close to Kalamazoo/Battle Creek International Airport. Our 78-room hotel provides a comfortable retreat whether you are traveling to Michigan for business, vacation or with a sport team.

The Kalamazoo area offers a variety of attractions for the whole family. Visit the Kalamazoo Nature Center, one of the top centers in the U.S., featuring interactive exhibits, live animals, nature trails and the Glen Vista Gallery. Experience adventure at the Air Zoo with flight simulators, 4-D theater and the world’s largest indoor mural. Visit the galleries at the Kalamazoo Arts Institute or shop on Burdick Street, a re-creation of an English shopping district. Explore the architecture of downtown Kalamazoo or spend an afternoon wine tasting at area wineries such as Lawton Ridge, Peterson & Sons, and St. Julian.

Our guest rooms provide space to work and unwind. Catch up with work at the large work desk or convenient lap desk. Stay connected with colleagues or family with free WiFi access or simply relax and watch TV. Print boarding passes in our business center or enjoy a refreshing swim in our indoor pool. When it’s time to get some rest, unwind on a clean and fresh Hampton bed®. Choose a guest room with one king- or two queen-sized beds and start each day right with Hampton’s free hot breakfast.