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Homewood Suites by Hilton Indianapolis Northwest

4140 West 94th Street

Indianapolis, IN 46268

Telephone (317) 870-7660

Night Auditor/Guest Service Agent

Homewood Suites by Hilton Indianapolis Northwest
Indianapolis, IN

Posted April 16, 2018

“Help make each guest stay a great stay! Be a part of our service team here at the Homewood Suites"

Night Auditor/Guest Service Agent

 

What You Will Be Doing

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Responsibilities

  • Welcome each guest with a warm and inviting smile.
  • Interact with the guests and ensure their 100% satisfaction during the stay.
  • Provide the highest level of quality to our guests.

Job Description

  1. Greet, register, and assign rooms to guests.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. May make restaurant, transportation or entertainment suggestions.

Job Requirements

  • High School Graduate or equivalent
  • Two years experience in a service industry, preferably in the hospitality industry.
  • Excellent oral and communication skills.

 

Homewood Suites by Hilton Indianapolis Northwest

82 Room Hotel

If It Feels Like Home, That’s Because It Is

Providing easy access to Indianapolis attractions and businesses, the Homewood Suites by Hilton®-Indianapolis Northwest hotel is ideal for short or extended stays. Our Indianapolis, Indiana hotel is close to businesses, recreational activities and attractions, including Indianapolis Motor Speedway, Indianapolis Children’s Museum, Indiana State Fair Grounds and St Vincent Hospital / Pyramid. Enjoy Indianapolis Colts football games at Lucas Oil Stadium or Indiana Pacers basketball games at Bankers Life Fieldhouse when you stay at our Northwest Indianapolis hotel.

Our 82 spacious suites come in studio, accessible, one- and two-bedroom options. Make a meal in the fully equipped kitchen with full-size refrigerator, microwave, dishwasher and stovetop. Watch on-demand movies or play video games on one of two remote-controlled televisions. Email a friend using complimentary WiFi access.

Start your morning right with a hot full breakfast served daily at our Northwest Indianapolis hotel. Come home to a complimentary evening social* available Monday-Thursday. For lunch, try out the outdoor grill or visit one of the area’s restaurants.

Plan a small business meeting or event for 24 guests in our 484 sq. ft. meeting room. We offer A/V equipment rental as well as photocopying and fax services. Our all-suite hotel is close to area businesses, including Dow Agrosciences, Eli Lily and Company and Hewlett Packard.

Relax in our indoor pool and spa or stay fit in our 24-hour fitness center.