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SpringHill Suites Chicago Southeast/Munster

9615 Calumet Avenue

Munster, IN 46321

Telephone (219) 924-2700

Front Desk Agent

SpringHill Suites Chicago Southeast/Munster
Munster, IN

Part Time

Posted March 12, 2018

Front Desk Agent

Must be willing to work a flexible schedule. The Guest Service Agent will primarily be responsible for, but not limited to, assisting hotel guests and attending to their needs utilizing the highest possible level of guest service, ensuring the hotel is creating legendary guest experiences


The ideal candidate must have a positive attitude, and experience working in a previous front desk department. To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed are representative of the knowledge, skill, and/or ability required.

  • Comply with all company/hotel standards and policy as established in the employee handbook
  • Respond to all guest requests and needs including, but not limited to assisting with luggage and deliver guest amenities as necessary
  • Answer and transfer calls according to hotel standards
  • Book reservations
  • Check-in/out guests
  • Print daily reports
  • Verify daily rate and availability
  • Monitor reservations on sold-out dates
  • Relocate guests to other hotels on sold-out dates, as necessary
  • Receive and sign for mail/UPS/FedEx parcels
  • Verify and post guest laundry and other transactions
  • Balance cash banks and shift transactions
  • Monitor cleanliness of lobby and other guest areas; assist with cleaning as necessary
  • Stock Market Suite as necessary
  • Assist with minor engineering duties to include, but not limited to, plunge toilet, change light bulb, start the grill, assist with internet connection, etc.
  • Report all repair needs to supervisor
  • Attend all mandatory meetings and mandatory hotel functions
  • Cross-train within departments including Night Audit
  • Complete all required reports, records and/or logs
  • Maintain and organize all work areas
  • Other duties as required

Technical Requirements:

  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Must be able to converse in basic English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations.
  • Computer experience strongly desired.
  • An energetic personality.

SpringHill Suites Chicago Southeast/Munster

99 Room All Suite

Our Hotel

Travel in style at SpringHill Suites by MarriottĀ® Chicago Southeast/Munster, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Located next to Centennial Park, visit Chicago, just 27 miles away, or enjoy scenic views of the lake and easy access to golfing, hiking and biking. Our spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing. Take the stress out of travel with free Wi-Fi, a relaxing pool and fitness center. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day - like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Quite simply, from business trips to leisurely journeys, SpringHill Suites is a breath of fresh air.