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Homewood Suites by Hilton Indianapolis Northwest

4140 West 94th Street

Indianapolis, IN 46268

Telephone (317) 870-7660

Housekeeping Supervisor/Inspector

Homewood Suites by Hilton Indianapolis Northwest
Indianapolis, IN

Posted March 9, 2018

Be a vital part of our Housekeeping department here at the Homewood Suites and help make each guest stay a great one!

Housekeeping Supervisor/Inspector

The Housekeeping Manager is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety.  Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand stanadards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

Job Descripton

  • Supervise the Housekeeping staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectaions.  Evaluate the staff's job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs during orientation.  Ensure staff complies with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.
  • Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of house.  Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies.
  • Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
  • Ensure Maintenance problems are promptly reported to Engineering through proper channels.
  • Order supplies and maintain accurate inventory as assigned.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and respond inquiries regarding lost items.
  • On time and at work when scheduled and in proper uniform
  • Attend department meetings as scheduled
  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
  • Consistent professional and postitive attitude and actions when communication with guests and associates.
  • Comply with all company policies and procedures.
  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
  • Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
  • Check with manager/supervisor before leaving work for any reason.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
  • Any other tasks/duties as requested by management.

Homewood Suites by Hilton Indianapolis Northwest

82 Room Hotel

If It Feels Like Home, That’s Because It Is

Providing easy access to Indianapolis attractions and businesses, the Homewood Suites by Hilton®-Indianapolis Northwest hotel is ideal for short or extended stays. Our Indianapolis, Indiana hotel is close to businesses, recreational activities and attractions, including Indianapolis Motor Speedway, Indianapolis Children’s Museum, Indiana State Fair Grounds and St Vincent Hospital / Pyramid. Enjoy Indianapolis Colts football games at Lucas Oil Stadium or Indiana Pacers basketball games at Bankers Life Fieldhouse when you stay at our Northwest Indianapolis hotel.

Our 82 spacious suites come in studio, accessible, one- and two-bedroom options. Make a meal in the fully equipped kitchen with full-size refrigerator, microwave, dishwasher and stovetop. Watch on-demand movies or play video games on one of two remote-controlled televisions. Email a friend using complimentary WiFi access.

Start your morning right with a hot full breakfast served daily at our Northwest Indianapolis hotel. Come home to a complimentary evening social* available Monday-Thursday. For lunch, try out the outdoor grill or visit one of the area’s restaurants.

Plan a small business meeting or event for 24 guests in our 484 sq. ft. meeting room. We offer A/V equipment rental as well as photocopying and fax services. Our all-suite hotel is close to area businesses, including Dow Agrosciences, Eli Lily and Company and Hewlett Packard.

Relax in our indoor pool and spa or stay fit in our 24-hour fitness center.