500530 l

Home2 Suites by Hilton Indianapolis Downtown

115 N. Pennsylvania Street
Ste 150

Indianapolis, IN 46204

Telephone (317) 423-3636

Front Desk Agent

Home2 Suites by Hilton Indianapolis Downtown
Indianapolis, IN

Posted April 16, 2018

Help make each guest stay a great stay! Be part of our service team at the Home2 Suites Downtown Indianapolis! WE OFFER CAREER ADVANCEMENT OPPORTUNITIES AND AN INCREASE POTENTIAL OF UP TO $1.00 AFTER ONE YEAR OF EMPLOYMENT

Front Desk Agent

Job Description

Must be willing to work a flexible schedule. The Guest Service Agent will primarily be responsible for, but not limited to, assisting hotel guests and attending to their needs utilizing the highest possible level of guest service, ensuring the hotel is creating legendary guest experiences

Job requirements


The ideal candidate must have a positive attitude, and experience working in a previous front desk department. To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed are representative of the knowledge, skill, and/or ability required. 

  • Comply with all company/hotel standards and policy as established in the employee handbook  
  • Respond to all guest requests and needs including,  but not limited to assisting with luggage and deliver guest amenities as necessary
  • Answer and transfer calls according to hotel standards
  • Book reservations
  • Check-in/out guests
  • Print daily reports
  • Verify daily rate and availability
  • Monitor reservations on sold-out dates
  • Relocate guests to other hotels on sold-out dates, as necessary
  • Receive and sign for mail/UPS/FedEx parcels
  • Verify and post guest laundry and other transactions
  • Balance cash banks and shift transactions
  • Monitor cleanliness of lobby and other guest areas; assist with cleaning as necessary
  • Stock Market Suite as necessary
  • Assist with minor engineering duties to include, but not limited to, plunge toilet, change light bulb, start the grill, assist with internet connection, etc.
  • Report all repair needs to supervisor
  • Attend all mandatory meetings and mandatory hotel functions
  • Cross-train within departments including Night Audit
  • Complete all required reports, records and/or logs
  • Maintain and organize all work areas
  • Other duties as required
Technical Requirements:
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Must be able to converse in basic English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations.
  • Computer experience strongly desired.
  • An energetic personality.

Home2 Suites by Hilton Indianapolis Downtown

108 Room All Suite


Home2 Suites by Hilton Indianapolis Downtown is located in the heart of downtown Indianapolis, just steps away from popular landmarks like Monument Circle and The Soldiers & Sailors Monument. Discover lots of dining options nearby, and enjoy easy access to many popular attractions, including Bankers Life Fieldhouse, Lucas Oil Stadium, the Indiana Convention Center, the State Capitol Building, Indianapolis Zoo and White River Gardens.

Feel at home in a spacious suite at our extended-stay hotel in Indianapolis. The innovative “Working Wall” lets you change your space to fit your needs. Enjoy amplestorage space and amenities including free WiFi, a 49-inch flat-screen HDTV, a media hub, and an alarm clock. Your full kitchen comes complete with a microwave, dishwasher, refrigerator, and all the utensils and cutlery you’ll need.

Start each day with free breakfast at our Inspired Table™, featuring warm sandwiches, waffles, cereal and more. Stock up on snacks and travel essentials 24/7 at Home2 MKT®. Multitask in our integrated laundry/fitness facility, Spin2Cycle, where you can run a load of laundry while you exercise. Charge your laptop in the Oasis lobby lounge – a relaxed, multi-functional space for social gatherings and casual meetings.Print documents and check emails in the free business zone, and hold a small conference for 20-25 people in our meeting room.