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Homewood Suites by Hilton Indianapolis-Airport/Plainfield

2264 East Perry Road

Plainfield, IN 46168

Telephone (317) 839-1900

Executive Housekeeper

Homewood Suites by Hilton Indianapolis-Airport/Plainfield
Plainfield, IN

Posted February 17, 2018

Be a vital part of our Housekeeping department here at the Homewood Suites and help make each guest stay a great one!

Executive Housekeeper

The Housekeeping Manager is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety.  Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand stanadards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

Job Descripton

  • Supervise the Housekeeping staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectaions.  Evaluate the staff's job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs during orientation.  Ensure staff complies with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.
  • Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of house.  Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies.
  • Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
  • Ensure Maintenance problems are promptly reported to Engineering through proper channels.
  • Order supplies and maintain accurate inventory as assigned.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and respond inquiries regarding lost items.
  • On time and at work when scheduled and in proper uniform
  • Attend department meetings as scheduled
  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
  • Consistent professional and postitive attitude and actions when communication with guests and associates.
  • Comply with all company policies and procedures.
  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
  • Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
  • Check with manager/supervisor before leaving work for any reason.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
  • Any other tasks/duties as requested by management.

 

 

Homewood Suites by Hilton Indianapolis-Airport/Plainfield

82 Room Hotel

Enjoy an extended stay by the Indianapolis Airport

Welcome home to Homewood Suites by Hilton® Indianapolis-Airport/Plainfield. Discover an all-suite hotel with all the comforts of home, less than four miles from Indianapolis International Airport (IND) and only 15 miles from downtown Indianapolis and the central business district.

With easy access to I-70, this extended stay Indianapolis airport hotel offers a relaxed location in the charming town of Plainfield. Visit nearby DePauw University. Whether you’re in town to see the Indy 500, the NFL Colts or NBA Pacers, or the animals at the Indianapolis Zoo, our suites let you do things your way.

Work your own routine, while we take care of the little things. Your hot full breakfast is included, seven days a week. Enjoy a complimentary evening social* Monday through Thursday, and stock your suite’s kitchen with favorites from the 24-hour convenience store. Stay in the loop with complimentary WiFi access throughout this extended stay Indianapolis airport hotel.

A fitness center equipped with modern cardio equipment sits alongside a heated indoor pool, allowing you to maintain any exercise program. Take on colleagues or the kids while shooting hoops at this Indianapolis hotel's basketball court or relax in the whirlpool tub.