109258 l

TownePlace Suites Fort Wayne North

3949 Ice Way Drive

Fort Wayne, IN 46805

Telephone (260) 483-1160

Night Audit

TownePlace Suites Fort Wayne North
Fort Wayne, IN

Part Time

Posted January 5, 2018

Help make each guest stay a great stay! Be part of our service team! WE OFFER CAREER ADVANCEMENT OPPORTUNITIES AND AN INCREASE POTENTIAL OF UP TO $1.00 AFTER ONE YEAR OF EMPLOYMENT

Night Audit

Job Description

The Guest Service Agent will primarily be responsible for, but not limited to, assisting hotel guests and attending to their needs utilizing the highest possible level of guest service, ensuring the hotel is creating legendary guest experiences

Job requirements

The ideal candidate must have a positive attitude, and experience working in a previous front desk department. To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed are representative of the knowledge, skill, and/or ability required.

  • Comply with all company/hotel standards and policy as established in the employee handbook
  • Welcomes guests, solves minor problems, and ensures guests have a great stay.
  • Enters data into computer, including some minor accounting functions.
  • Establishes and secures proper guest credit.
  • Handles any billing questions and inquiries.
  • Solves guest-related problems within scope of authority.
  • Enters wake-up call requests into PBX system.
  • Generates reports for Front Desk, Engineering, and Housekeeping.
  • Performs all accounting duties including posting charges, account settlements, and shift closing
  • Brings mail, packages, and messages to guests as needed
  • Respond to all guest requests and needs including, but not limited to assisting with luggage and deliver guest amenities as necessary
  • Answer and transfer calls according to hotel standards
  • Book reservations
  • Check-in/out guests
  • Print daily reports
  • Verify daily rate and availability
  • Monitor reservations on sold-out dates
  • Relocate guests to other hotels on sold-out dates, as necessary
  • Receive and sign for mail/UPS/FedEx parcels
  • Verify and post guest laundry and other transactions
  • Balance cash banks and shift transactions
  • Monitor cleanliness of lobby and other guest areas; assist with cleaning as necessary
  • Stock Market Suite as necessary
  • Assist with minor engineering duties to include, but not limited to, plunge toilet, change light bulb, start the grill, assist with internet connection, etc.
  • Report all repair needs to supervisor
  • Attend all mandatory meetings and mandatory hotel functions
  • Complete all required reports, records and/or logs
  • Maintain and organize all work areas
  • Other duties as required

Requirements:

  • Must be willing to work Saturday and Sunday, 11pm-7am and holidays. We can offer full time hours including day shifts 7am-3pm or 3pm-11pm 
  • Must be able to read, write and speak English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations.
  • Computer experience strongly desired.
  • An energetic personality.

TownePlace Suites Fort Wayne North

89 Room Hotel

Our Hotel

Our TownePlace Suites Fort Wayne North is an all suites hotel located off I-69 next to Glenbrook Mall and Canlan Ice Sports facility. Our all suites hotel is conveniently located minutes from downtown, War Memorial Coliseum, Fort Wayne Airport, and local attractions such as the Fort Wayne Children's Zoo and the Tin Caps' Parkview Baseball Field. Every suite offers you the comforts of home with a fully equipped kitchen, spacious living and work area that allows you to settle in and make your own. Our hotel offers high-speed internet, business connection center, breakfast, indoor pool and exercise facility to help you stay fit on those long trips.