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Courtyard Indianapolis Northwest

7226 Woodland Drive at 71st Street

Indianapolis, IN 46278

Telephone (317) 297-7700

Operations Manager 2

Courtyard Indianapolis Northwest
Indianapolis, IN

Posted January 8, 2018

Great management opportunity to grow with a great company!

Operations Manager 2

Overall Job Description for this position

Assists with all the responsibilities assigned to the General Manager and may assume all of those duties in his/her absence. Responsible for the effective and efficient operation of all of the departments. Maintains liaison with other department heads to achieve the hotel’s objectives.

The ideal candidate for this position

  • Will have 3-5 years of hotel supervisor/ manager experience
  • Possess good communication, organizational skills, and is results driven
  • Have certifications in food safety; servsafe and Hotel Brand property management system 
  • Excelled in previous employment/ and/or education
  • Has a desire to become a General Manager as part of his/her career objectives

Detailed Job Description for this position

  • Participates in the preparation of annual departmental budget and operates within approved budget.
  • Maintains compliance with the company policies, practices, procedures and safety standards.
  • Supervises the day-to-day operation and work activities of assigned personnel.
  • Confers and cooperates with the other property personnel to resolve operating problems and ensures coordination of property activities.
  • Works a minimum of 2 front desk shifts per week and 2 housekeeping inspection shifts.
  • Participates in property’s staff meetings.
  • Interviews and recommends new personnel as needed.
  • Implements training programs for assigned personnel and assures that on-going training is provided.
  • Initiates and recommends new personnel as needed.
  • Initiates and recommends personnel actions, including employee counseling sessions, reprimands, performance appraisals, and terminations.
  • Reports to the General Manager, significant results, problems, and personnel actions regarding assigned personnel.
  • Establish relationships with community leaders along with membership in civic organizations and local associations.
  • Ensures implementation of sales/marketing programs by making outside sales calls. Is aware of competition’s promotions, rates and amenities. All information and activity is to be recorded and turned in on a weekly basis.
  • Checks and records pertinent comments into front desk log.
  • Executes other associated responsibilities as directed by the General Manager.
  • Coordinates dates, times, catering, equipment and confirmation of meetings or functions booked into the hotel. Inspects all set-ups before each function to ensure adequate preparations have been done to guest’s specifications.
  • Assists in preparing payroll, processing invoices, preparing direct bill invoices and statements
  • Correspondence with guests to ensure complete satisfaction.

Courtyard Indianapolis Northwest

90 Room Hotel

Enjoy the stylish design of our new Park 100 hotel lobby

The newly redesigned Courtyard Marriott Northwest features a state-of-art lobby with tech centered upgrades that provide greater flexibility and functionally for our guests. The modern lobby of our Indianapolis hotel features inviting spaces to work or relax, free Wi-Fi and easy access to the latest news, weather, and airport conditions via our GoBoard. Our Marriott Indianapolis hotel offers an ideal location for both business and leisure travelers, centrally located between the Indianapolis International Airport and downtown Indianapolis, with variety of restaurants and local attractions for our guest to enjoy. Our guests appreciate being a short distance to the Indianapolis Motor Speedway, Indiana State Fairgrounds, and Indianapolis Convention Center. Our open lobby space and renovated guest rooms feature modern conveniences today's traveler has come to expect.