500675 l

TownePlace Suites Kalamazoo

5683 S. 9th Street

Kalamazoo, MI 49009

Telephone (269) 353-1500

Night Auditor / Front Desk Team Member

TownePlace Suites Kalamazoo
Kalamazoo, MI

Posted March 3, 2018

Looking for a part time night audit/ front desk warrior to join our amazing growing team

Night Auditor / Front Desk Team Member

We are looking for an energetic and positive person to keep the hotel moving from the 11pm - 7am shift. 

Weekly hours available are between 8 - 24 per week.

Opportunities for extra daytime shifts may be available also for the right person.

Must have weekend/holiday availability, reliable transportation and a great attitude!

Job description

Registers, assigns rooms to and checks out property guests in a prompt and courteous manner.  Furnishes varied and routine information to guests in courteous and tactful manner.  Audits all accounts to ensure they are balanced.  Closes out various accounts and transfers, when necessary.  Prepares the daily Night Audit Reports.

What you will be doing

  • Receives shift instructions and drawer from room receptionist and reviews Front Desk Log.
  • Counts and verifies bills and coins in drawer.
  • Generates current house status and pre-registration report.
  • Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
  • Verifies guest history information, issues guest room key, and answers guest inquires.
  • Answers switchboard, relaying calls and recording messages.
  • Checks out guests, finalize folio, collects payment and obtains guest room key.
  • Resolves customer complaints, recording specific complaint information.
  • Performs all night audit functions and prepares night audit reports.  For instance, updates credit card, advance deposit and tax exempt logs.
  • Maintains and cleans immediate work area.
  • Balances drawer at end of shift and obtains approval to clock out.
  • Records significant shift information into Front Desk Log.
  • Maintains compliance with company policies, practices, procedures, and safety standards.
  • Inspects all conference rooms and common areas each day to ensure security standards are met.
  • Reports in a proper uniform, which is cleaned and pressed.
  • Performs wake-up calls at designated times.
  • Ensures that no guests are exceeding the house limit.  If so, he/she is to inform the General Manger.
  • Washes, dries and folds laundry during shift according to the Laundry Attendant guidelines.
  • Mops the lobby and cleans the windows as needed.
  • Other duties as assigned.

TownePlace Suites Kalamazoo

80 Room Hotel

Our Hotel

Whether visiting for a few days or a few months, the TownePlace Suites Kalamazoo welcomes you to real living. We're located near I-94 and the 131 Interchange and just minutes from downtown, the airport, college campuses, businesses and local attractions. Each studio and one-bedroom suite surrounds you with luxurious bedding, a fully equipped kitchen, dedicated work space, and complimentary High Speed Internet. Our extended-stay hotel offers conveniences including guest laundry and housekeeping services, depending on length of stay. Each morning, enjoy a complimentary continental breakfast and swim laps in our heated indoor pool. And any time of the day, visit our 24-hour business center, well-equipped fitness center, and market for snacks, light meals and beverages. When looking for an extended-stay hotel, the TownePlace Suites Kalamazoo offers comfort, convenience, location and exceptional service.