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Homewood Suites by Hilton Indianapolis Northwest

4140 West 94th Street

Indianapolis, IN 46268

Telephone (317) 870-7660

Director of Operations

Homewood Suites by Hilton Indianapolis Northwest
Indianapolis, IN

Posted January 5, 2018

Are you ready for the next step in your career? Join the management team at the award wining Homewood Suites Indianapolis- Northwest.

Director of Operations

Overall Job Description for this position


Assists with all the responsibilities assigned to the General Manager and may assume all of those duties in his/her absence.  Responsible for the effective and efficient operation of all of the departments. Maintains liaison with other department heads to achieve the hotel’s objectives.


The ideal candidate for this position


  • Will have 3-5 years of hotel supervisor/ manager experience
  • Posess good communication, organizational skills, and is results driven
  • Have certifications in food safety; servsafe and Hilton OnQ property management system
  • Excelled in previous employeement/ and/or education
  • Has a desire to become a General Manager as part of his/her career objectives


Detailed Job Description for this position

  • Participates in the preparation of annual departmental budget and operates within approved budget.
  • Maintains compliance with the company policies, practices, procedures and safety standards.
  • Supervises the day-to-day operation and work activities of assigned personnel.
  • Confers and cooperates with the other property personnel to resolve operating problems and ensures coordination of property activities.
  • Works a minimum of 2 front desk shifts per week and 2 housekeeping inspection shifts.
  • Participates in property’s staff meetings.
  • Interviews and recommends new personnel as needed.
  • Implements training programs for assigned personnel and assures that on-going training is provided.
  • Initiates and recommends new personnel as needed.
  • Initiates and recommends personnel actions, including employee counseling sessions, reprimands, performance appraisals, and terminations.
  • Reports to the General Manager, significant results, problems, and personnel actions regarding assigned personnel.
  • Establish relationships with community leaders along with membership in civic organizations and local associations.
  • Ensures implementation of sales/marketing programs by making outside sales calls.  Is aware of competition’s promotions, rates and amenities.  All information and activity is to be recorded and turned in on a weekly basis.
  • Checks and records pertinent comments into front desk log.
  • Executes other associated responsibilities as directed by the General Manager.
  • Coordinates dates, times, catering, equipment and confirmation of meetings or functions booked into the hotel.  Inspects all set-ups before each function to ensure adequate preparations have been done to guest’s specifications.
  • Assists in preparing payroll, processing invoices, preparing direct bill invoices and statements
  • Correspondence with guests to ensure complete satisfaction.


Homewood Suites by Hilton Indianapolis Northwest

82 Room Hotel

If It Feels Like Home, That’s Because It Is

Providing easy access to Indianapolis attractions and businesses, the Homewood Suites by Hilton®-Indianapolis Northwest hotel is ideal for short or extended stays. Our Indianapolis, Indiana hotel is close to businesses, recreational activities and attractions, including Indianapolis Motor Speedway, Indianapolis Children’s Museum, Indiana State Fair Grounds and St Vincent Hospital / Pyramid. Enjoy Indianapolis Colts football games at Lucas Oil Stadium or Indiana Pacers basketball games at Bankers Life Fieldhouse when you stay at our Northwest Indianapolis hotel.

Our 82 spacious suites come in studio, accessible, one- and two-bedroom options. Make a meal in the fully equipped kitchen with full-size refrigerator, microwave, dishwasher and stovetop. Watch on-demand movies or play video games on one of two remote-controlled televisions. Email a friend using complimentary WiFi access.

Start your morning right with a hot full breakfast served daily at our Northwest Indianapolis hotel. Come home to a complimentary evening social* available Monday-Thursday. For lunch, try out the outdoor grill or visit one of the area’s restaurants.

Plan a small business meeting or event for 24 guests in our 484 sq. ft. meeting room. We offer A/V equipment rental as well as photocopying and fax services. Our all-suite hotel is close to area businesses, including Dow Agrosciences, Eli Lily and Company and Hewlett Packard.

Relax in our indoor pool and spa or stay fit in our 24-hour fitness center.