500105 l

Courtyard Indianapolis Northwest

7226 Woodland Drive at 71st Street

Indianapolis, IN 46278

Telephone (317) 297-7700

Guest Service Representative

Courtyard Indianapolis Northwest
Indianapolis, IN

Posted September 7, 2017

Highly professional and customer service oriented person wanted for PM Front Desk Agent at the Courtyard by Marriott Indianapolis NW

Guest Service Representative

The Ideal Candidate for this Position

Provide friendly, attentive, and responsive service to create an exceptional experience for all of our guests. The primary objective is to create a personalized experience for our guests that will make them want to return.
 

Job Description

Welcome and greet guests. Make all our guests feel comfortable, provide them with a unique and personalized experience. Let them know you are there to attend to their request and needs.

  • Must have open availability. Must be able to work weekends, holidays, and special events.
  • This position requires you to have a flexible schedule for AM (7a-3p), Mid (12p-8p), PM (3p-11p), or Audit (11p-7a) and stand for long periods.
  • Will work well under pressure and be able to multitask.
  • Must have excellent communication and guest service skills.
  • Make all our guests feel comfortable, provide them with a unique and personalized dining experience. Let them know you are there to attend to their request
  • Make recommendations you genuinely feel your guests will enjoy..
  • Prepare Starbucks Specialty Drinks and the pre-prepared food menu items.
  • Respond promptly and courteously to any requests.
  • Teamwork -- Offer or ask for help to your fellow team members as situations arise.
  • Responsible for registering guests, assigning rooms, and checking in/out guests in a prompt and courteous manner.
  • Answer questions about our food, beverages and other restaurant or Hotel functions and services.
  • Take food and beverage orders from guests, enter orders in POS system.
  • Ensure guests are satisfied with the beverage, food and service.
  • Must be 18 years or older to serve alcohol
  • Must have a high level of honesty and integrity
  • Must be able to work quickly & efficiently and take direction
  • Possess basic math skills and have the ability to handle money and operate a POS system.
  • Responsible for registering guests, assigning rooms, and checking out guests in a prompt and courteous manner.
  • You must be able to furnish varied and routine information to guests and fellow employees in a courteous and pleasant manner.

 

 

Courtyard Indianapolis Northwest

90 Room Hotel

Enjoy the stylish design of our new Park 100 hotel lobby

The newly redesigned Courtyard Marriott Northwest features a state-of-art lobby with tech centered upgrades that provide greater flexibility and functionally for our guests. The modern lobby of our Indianapolis hotel features inviting spaces to work or relax, free Wi-Fi and easy access to the latest news, weather, and airport conditions via our GoBoard. Our Marriott Indianapolis hotel offers an ideal location for both business and leisure travelers, centrally located between the Indianapolis International Airport and downtown Indianapolis, with variety of restaurants and local attractions for our guest to enjoy. Our guests appreciate being a short distance to the Indianapolis Motor Speedway, Indiana State Fairgrounds, and Indianapolis Convention Center. Our open lobby space and renovated guest rooms feature modern conveniences today's traveler has come to expect.